Refund Policy

At Too Rad to Be Sad, every item is made to order with care through our fulfillment partner, Printful. Because of this, we do not keep inventory on hand, which means returns and exchanges are limited. Still, we want you to feel confident shopping with us, so here’s how our refund and return process works:

Eligibility for Refunds/Returns

We accept refunds or replacements in the following cases:

Your order arrives damaged, defective, or misprinted.
You receive the wrong item.
Your order is lost in transit and does not arrive.

To request a refund or replacement, please contact us at [your email here] within 14 days of receiving your order. Please include your order number and photos of the issue (if applicable).

Non-Refundable Items

Because each product is custom-made, we cannot offer refunds or exchanges for:

Buyer’s remorse or “change of mind.”
Incorrect sizes ordered (please double-check our size charts before purchasing).
Shipping delays outside of our control (carrier, customs, or weather issues).

Refund Method

Approved refunds will be issued to your original payment method.
In cases of replacements, we’ll ship you a new item at no extra cost.

Processing Time

Once approved, refunds typically take 5–10 business days to appear on your original payment method, depending on your bank or card provider.

Why This Matters

Having a clear Refund Policy helps us stay transparent, build trust, and make sure you know exactly what to expect when you shop with us.